RECEIVED A SECTION 75 WATER LEAK NOTICE?
If you’ve received a Section 75 notice from your water company, it’s important to act quickly. Avon Water Services provides approved leak detection and repair services to help homeowners resolve Section 75 water leaks efficiently.
Call us on 07874 859 243
Or request a callback and we’ll discuss your notice and the next steps.
WHAT IS A SECTION 75 NOTICE?
A Section 75 notice is a document given to a customer notifying them of a water leak from Severn Trent Water. Customers have a certain number of days to resolve this type of issue. This notice is often the first instance when a customer becomes aware they have a water leak on their premises.
If you have received a Section 75 regarding a water leak within your property boundary, it is your responsibility to carry out repairs. As this is a type of enforcement notice, you must take prompt action to avoid any escalating costs and issues. It’s important to respond within the allocated time frame to ensure that you do not face any penalties. As a Severn Trent approved contractor, we are qualified to repair water leaks relating to a Section 75 notice.
WHAT DOES A SECTION 75 NOTICE MEAN FOR HOMEOWNERS?
Receiving a Section 75 notice can be worrying, but it doesn’t necessarily mean you’ve done anything wrong. In most cases, it simply means your water company believes water may be escaping from pipework that’s your responsibility and needs investigating.
The first step is to have the leak professionally assessed. Once the source of the leak has been identified, the appropriate repair can be carried out and any supporting documentation required by your water company can be provided.
Acting quickly helps prevent unnecessary water loss, avoids further damage to your property and ensures you meet the requirements outlined in your Section 75 notice.
SECTION 75 – WATER INDUSTRY ACT 1991
As 80% of leaks go undetected, Section 75 under the Water Industry Act 1991 highlights the importance of taking immediate action. These regulations relate to any water-use equipment within a property boundary that is connected to the public supply provided by a water company. Certain pipework and equipment may fall outside of a water company’s jurisdiction, which is why the cost of a Section 75 repair falls to the property owner.
A Section 75 notice will state a tight timeframe, usually 7 days, to rectify the issue, although the full process often takes 30 days. This enforcement letter will include details on the quantity of lost water, creating the perception of a significant problem even with a small leak. But the risk could extend beyond water loss to potential property damage. A moderate leak of 500 litres per hour costs £2.50 every 2 hours, accumulating to £30 per day over 6 months.
HOW MUCH DOES A SECTION 75 WATER LEAK REPAIR COST?
Repair costs vary depending on where the leak is located, how accessible the pipework is and the work required to complete the repair. As every property is different, an assessment is needed before an accurate quotation can be provided.
Once we’ve identified the source of the leak, we’ll explain the repair needed and provide a clear, no-obligation quote.
FREQUENTLY ASKED QUESTIONS ABOUT SECTION 75 WATER LEAK NOTICES
- What is a Section 75 water leak notice?
- A Section 75 notice is issued by your water company when they believe water may be leaking from private pipework that you’re responsible for maintaining. The notice explains that the leak should be investigated and, where necessary, repaired within a specified timeframe.
- Why have I received a Section 75 notice?
- Most Section 75 notices are issued after unusual water usage has been detected or a leak has been identified on the private supply pipe serving your property. The notice is intended to make homeowners aware of their responsibilities and the steps needed to resolve the issue.
- Am I responsible for repairing the leak?
- If the leak is found on your private water supply pipe, responsibility for arranging and paying for the repair usually rests with the homeowner. The exact point of responsibility depends on where the leak is located.
- How long do I have to repair a Section 75 water leak?
- The timeframe will be stated in your notice and can vary depending on your water company and the circumstances of the leak. It’s always best to arrange an inspection as soon as possible to avoid unnecessary delays.
- Do I need to use an approved contractor?
- Many water companies recommend or require repairs to be completed by suitably qualified and approved contractors who can provide the necessary evidence once work has been completed. Choosing an experienced leak detection specialist helps ensure the repair meets the required standard.
- How much does a Section 75 water leak repair cost?
- Repair costs vary depending on where the leak is located, how accessible the pipework is and what work is required to complete the repair. Because every situation is different, a professional assessment is needed before an accurate quotation can be provided.
- What happens if I don’t repair the leak?
- Leaving a leak unresolved can lead to continued water loss, potential property damage and further action from your water company if the requirements of the notice aren’t met within the specified timeframe. Arranging an assessment promptly is the best way to resolve the issue.
- Can Avon Water Services help with Section 75 notices?
- Yes. Avon Water Services provides professional leak detection and water leak repair services for homeowners who have received a Section 75 notice. We can investigate the leak, carry out the necessary repairs where required and help you take the appropriate next steps.
USE A SEVERN TRENT-APPROVED CONTRACTOR
If you have received a Section 75 enforcement letter, it’s important to contact a Severn Trent approved contractor to carry out repairs. We are listed on the Severn Trent ‘Find an approved plumber’ directory. For your peace of mind, we are also accredited with WaterSafe, which is an approved contractors’ scheme for water service professionals. Our team are fully trained and insured to fix almost any type of water supply issue.
24/7 EMERGENCY RESPONSE
The Section 75 letter of enforcement will specify a deadline to carry out the required repairs, so please contact our team as soon as possible. When we arrive on-site, we aim to localise the leak and provide you with the most cost-effective and viable solution, offering a 24/7 emergency response.
If you are looking for repairs in relation to a Section 75 notice, then our team can help.
Contact us today for more information.
Our team at Avon Water Services were called out to install a brand new gas and water lines at a school in Nottingham, Phoenix Infant & Nursery School.
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A domestic customer contacted us after being served with an enforcement notice by Severn Trent Water for a leak on their private water supply.
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Severn trent had surveyed an enforcement notice on this customer which instructed them to repair an underground leak on their water pipe.
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"From the first telephone conversation to the job completed everything was great, went over and above what was required so thank you."
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