Lead Replacement. Leicester Domestic Customer

Due to the poor condition of the pipe, the amount of water being lost via the leak on the pipe caused the property to have virtually no water supply into the property leaving the elderly residents with no hot water or heating.

Upon establishing that the issue was actually located on a pipe which ran underneath the building we quickly determined that replacing the old lead pipe was the only viable option for resolving this loss of water supply into the house.

Within 24 hours we had laid a new private water supply to the property using our impact moling technique in readiness for Severn Trent Water connecting it up to their water main in the public highway. We processed all the evidence of the works and the self-certification certificate through to Severn Trent Water and using our close working relationship with STW we managed to get them to connect the water supply the following day!

The elderly lady was delighted with our rapid response, skill in doing the work to such a high standard and how we were able to fast track the connection by raising its importance to a high priority because of the domestic circumstance.